**1. Information We Collect**

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

- **Personal Information:** Name, email address, password, communication details, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
- **Technical Information:** Internet protocol (IP) address, login details, email address, computer and connection information, and purchase history.
- **Session Information:** Page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

**2. How We Collect Information**

When you conduct a transaction on our website, as part of the process, we collect personal information such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.

**3. Why We Collect Information**

We collect Non-personal and Personal Information for the following purposes:
- To provide and operate the services;
- To provide our users with ongoing customer assistance and technical support;
- To contact our visitors and users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.

**4. Data Storage and Security**

Our company is hosted on the Wix.com platform. Personal information is take in via email and/or Jotform.com and Calendly.com which follow strict privacy and confidentiality settings. Wix.com provides us with the online platform that allows us to sell our services to you. Calendly.com provides us the platform to permit online booking. Jotform.com facilitates the collection of vital information used for your appointment and preparations in advance to render our services. Your data entered may be stored through these associated servers data storage, databases, and the general Wix.com, Calendly.com and Jotform.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

**5. Communication**

We may contact you to notify you regarding your account, troubleshoot problems with your account, resolve a dispute, collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

**6. Cookies**

We use cookies for various functions, including fraud detection, security, session identification, performance rendering, attack detection, system effectiveness measurement, and tracking session errors and issues. Some known cookies enabled for website functionality include but may not be limited to:

- **XSRF-TOKEN:** Cookie for fraud detection of calls.
- **hs:** Security Cookie for Hive (legacy).
- **svSession:** Session cookie for identification.
- **SSR-caching:** Performance cookie for rendering.
- **TS\*:** Cookies for attack detection.
- **bSession:** Used for system effectiveness measurement.
- **fedops.logger.sessionId:** Tracking session errors and issues (resilience).
- **_wixAB3|**: Cookie for site experiments.
- **server-session-bind:** Cookie for API protection.
- **client-session-bind:** Cookie for API protection.

For more information about cookies and how to manage them, please visit: https://allaboutcookies.org/#google_vignette

**Cookie Settings in Various Browsers:**
- Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
- Safari (OS X): http://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US
- Safari (iOS): https://support.apple.com/en-us/HT201265
- Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

**7. Opt-Out**

If you don’t want us to process your data anymore, please contact us at vet@petstorest.ca.

**8. Changes to This Privacy Policy**

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

**9. Disclaimer**

This privacy policy statement is made to the best knowledge of the website administrator and business owner to represent the website privacy-related users' concerns. It assumes no responsibility or liability for any unintentional errors or omissions in the content of this site and the privacy statement herein. The information contained on this site is provided on an "as is" basis with no guarantees of completeness, accuracy, usefulness, or timeliness.

**10. Booking Online**

Even if you opt-out of non-essential cookies, please note that our booking widget may still use cookies as necessary to facilitate your online appointment booking.